Our returns policy covers all items, including those on promotion or sale (with the exception of Gift Cards and Swarovski Masks if unpacked due to hygienic reasons). You may return your online order up to 28 days after receipt. Swarovski's top priority is our customer satisfaction. Unfortunately, Swarovski is unable to deliver to PO boxes or APO/FPO addresses. Standard delivery time: 3-4 business days after processing and shipping. No deliveries are made on weekends or public holidays. Orders placed on weekends and public holidays will be processed and shipped two business days later. Orders placed from Monday to Friday 16:00 GMT will be processed and shipped the following business day.
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